Complaints procedure

 

Practitioner Complaints Procedure 

We hope you will be more than satisfied with your experience, however, 

if you have a complaint or concern about any aspect of your treatment, please let me know as soon as possible.
 

Please give me full details of your complaint and I will undertake to treat it seriously, dealwith it promptly and learn from it by reviewing or, if appropriate, improving my standards. Make your complaint to me either in person, by phone, by letter or in an email to physiomelondon@gmail.com.

 

I will investigate your complaint during the following few days and will aim to:-

1. Find out what happened and what went wrong

2. Make sure you receive an explanation and an apology if this is appropriate

3. Identify what I can do to ensure that this problem does not arise again

 

Raising concerns with my professional register

I am professionally registered with the CSP (Chartered Society of Physiotherapy) 

If you feel uncomfortable complaining directly to me or do not feel that your complaint has been resolved to your satisfaction, you can find information on raising concerns with the CSP here The Chartered Society of Physiotherapy | The Chartered Society of Physiotherapy (csp.org.uk).